Technical Support Channels
A 1–Hour Response Guarantee
We provide a 1–hour response warranty for any ticket or email that you submit to our help desk support staff. We will speedily respond to all the general questions and forward the matter to our administrators in case further assistance is needed. If you take advantage of the Managed Services package, we will complete any of the included server management services at a time that has been agreed upon earlier.
A Topflight Help Desk Service
Our customer support team will be available to you 24x7x365 if you require assistance working with the Web Control Panel or with any of the applications that we install for you on the dedicated hosting server. What is more if you need help tackling all the regular administration tasks on your dedicated server, you can order our Managed Services package, that includes data backup hard disk space, weekly Operating System updates, installation and problem troubleshooting services, server monitoring and restarting procedures, etc.
An Easy–to–Navigate Help Area
Each dedicated server is fitted out with our cost–free Web Control Panel, which offers an exhaustive knowledge base and a collection of instructional video tutorials. Whenever you require help while working with the Web Control Panel, just click on the Help or Videos buttons situated in the upper right corner.