Although this isn't the mainaspect in order to distinguish a trustworthy cloud website hosting provider from a bad one and a reseller from a real supplier, the option to call and consult with a live person is an indicator that you aren't dealing with a one-person firm and that you will be able to get in touch with somebody when you're in need of support. The phone support for website hosting services may vary from basic to professional, which means that the issues that can be resolved through a call vary based on the particular service provider. Generally, these issues are simpler and include billing or first level technical issues as more complex matters often need a support ticket where both you and the administrators can follow what's going on with a specific situation. Nonetheless, having the option to phone call your provider will save you a lot of time and efforts for the numerous tiny problems which will eventually show up when you manage your web hosting account.
Phone Support in Cloud Website Hosting
We know that the option to talk to a live representative is very important, so we have three support lines all around the world (Australia, USA and UK) and you can reach us over the phone for fourteen hours a day. In case you consider getting one of our cloud website hosting, for instance, you'll be able to give us a call and find out more about our services before you order so as to ensure that we do match all system requirements for your websites. Following your purchase, you can contact us about any kind of sales or billing issues you may have, or get any general or basic technical information that you need. We have tried to find the balance between phone and ticket support, so for strictly technical matters you will have to use our ticketing system, which will make it easier to keep track of the communication together with any new developments in the resolution of the issue.