There are several ways in which you can touch base with the hosting company whose services you are using, but the one that you will invariably find irrespective of which company you select is a ticketing system. It’s the least complicated communication channel for a number of reasons. In the event that no customer support staff member is available at the moment and they’re all engaged, a phone call may not be responded to, but a ticket will always be received. Also, you can copy and paste extensive bits of information without having to worry about printing mistakes, and if a certain issue needs more time to be resolved or a number of replies must be exchanged, all the info will be in the exact same place, so either party can always see the comments written by the other one. The downside of using tickets to contact your hosting company is that they’re often separate from the hosting platform, which goes to say that if you have to provide information or to adhere to guidelines, you’ll have to use at least two separate admin consoles and this number can rise in case you would like to administer a couple of domains. Also, many hosting companies reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting for a response.

Integrated Ticketing System in Cloud Website Hosting

In contrast with what you may find with lots of other web hosting providers, the ticketing system that we are using with our cloud website hosting is an essential part of the Hepsia Control Panel, which is included with all web hosting accounts. You won’t have to memorize several logon names and passwords, as you’ll be able to manage both your tickets and the web hosting account itself from a single place. So, in case you’ve got an enquiry or confront an obstacle, you can contact our customer care staff representatives instantly. Our ticketing system comes with a clever search functionality. This implies that even if you’ve sent a vast number of tickets over the years, you’ll be able to track down the one that you want without any difficulty. You can also see knowledge base hints on handling commonly confronted obstacles.