The presence of the customer and tech support that a cloud website hosting company offers will tell you a lot for the services that they provide too. In the event that you are allowed to use only email messages and tickets, you have most probably come across some reseller and not the actual hosting provider. When this is the case, you will probably have to wait for a couple of days so as to have a problem resolved as the reseller may not be checking their communication regularly or they may need to consult with the true web hosting company for additional help. If the provider offers you different options for communication with short response time which are available anytime, they're almost certainly the top provider, not a reseller. Therefore you will reap the benefits of well-timed assistance and top quality support because they will have immediate access to the servers where your account is. Whatever the problem - technical or sales, it's always better to have the option to get in touch with your hosting company directly using your preferred way of communication.

24/7 Customer Support in Cloud Website Hosting

The customer and technical support services for our cloud website hosting plans are round-the-clock, which means that you can forget about waiting for several days so as to get assistance. If you are not our client yet, you can phone us, chat with a consultant or send an email message. In case you currently have an account, you're able to open a support ticket in addition to the other three options for contact. You are able to choose the most appropriate way to contact us depending on where you are or what hardware you are using. We can easily assist you for more or less any webhosting-related query that you have or issue that you could encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you can open a ticket, but even in such a case the maximum response time will never exceed an hour.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to have prompt support in general, let alone when you manage an entire server, so every single dedicated server that we offer includes 24/7 support with one-hour reply time guarantee whatever the situation. This service is cost-free for any difficulties with the server or the software that was installed from our administrators during the setup, so you're able to get in touch with us as many times as you would like, even during holidays. You could either open a trouble ticket from the billing section or you can send an e-mail, and the actual reply time for either rarely surpasses 30 mins because we have admins available 24x7x365. If you require general info about our servers or you have any kind of billing question/issue, you can also call one of the local telephone numbers we have on as many as 3 different continents or you may use our live chat service and consult with a representative online. For third-party software assistance, we offer you a Managed Services upgrade, that you will be able to add to your server plan from the billing Control Panel.